Airports Authority of India, Goa International Airport is in receipt of a mail on 4th February, 2023 from Mikhil Vasant on behalf of M/s. Katherine Frances Wolfie, a 62-year-old with Reduced Mobility travelling from GOI to LGW with TUI Airlines, that two Airport staff, who were providing Special Assistance have extorted Rs. 4000/- from the Passenger.
The matter has been taken seriously by AAI Goa and investigated the incident. Upon Investigation it has been found that 01 staff Loader of Ground Handling Agency was assisting the PRM passenger and 02 Persons of Trolley Retrieving Agency (Agency engaged at the Airport for retrieving the used trollies) were found interacting with said passenger against the norms.AAI Goa strongly condemn such unlawful Acts.
The Ground Handling Agency has suspended the staff who was assisting PRM Passenger. Also, the Airport Entry Permit (AEP) of 02 Trolley Retrievers were confiscated by AAI Goa and informed the Agency for further action.
This is to bring to the Notice of all Passengers that Wheel Chair/PRM Assistance & Trolley Retrieval service at Goa Int’l Airport, Dabolim are Free of Cost. To avert such incidents in future, Airlines/ Ground Handling Agencies have been sensitized about Assisting PRM Passengers. Also, ‘NO TIPS PLEASE’ message are being prominently displayed in Terminal Building for awareness of Passengers.
Airports Authority of India Goa Int’l Airport has taken sleuth of measures for PRM Assistance at Goa Int’l Airport. Dedicated Help Desk for PRM towards City side, Dedicated Pick up/ drop points for PRM, Ramps for PRM, Tactile Flooring, Braille in Elevators, Rest rooms for PRM, Accessible Drinking water facility etc. Assistance for PRM is always priority at Goa Int’l Airport.
REGARDS
AIRPORT DIRECTOR
GOA INTERNATIONAL AIRPORT
DABOLIM